Contact firstname.lastname@example.org to set up a return or exchange. Returns and exchanges only apply to product that has been purchased from our online store. After receiving your request, Taikan will issue an RMA# for your return. This RMA# must be included when sending your product back in order for Taikan to accept the return.
Taikan product can be returned within 30 days of the purchase date for a full refund in the amount of the original purchase (excluding original shipping costs). All product must be returned unused, and must include the original tags.
Customers are responsible for any return shipping fees. Taikan recommends securing a tracking number for any returns as Taikan is not liable for any returns packages that are lost in transit.
After receiving your returned merchandise, a refund in the amount of the original purchase will be issued. This process can take 10 – 14 business days. The refund will be issued to the payment type that was used to make the original purchase. We are not able to refund on a different card that was originally used for the purchase.